slotsplus Privacy Policy

slotsplus ("we," "us," "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the slotsplus platform at slotsplus.club. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy applies to all users of the slotsplus platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team. It covers all personal data processed in connection with your use of slotsplus, regardless of the device or channel through which you access the platform.

By accessing the slotsplus platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, slotsplus acts as the Personal Information Controller (PIC) with respect to the personal data of its users.

As the Personal Information Controller, slotsplus determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently. Our designated Data Protection Officer (DPO) oversees compliance with applicable data privacy laws and can be reached via the contact details provided in Section 15 of this policy.

slotsplus collects the following categories of personal data, depending on how you interact with the platform:

slotsplus does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for regulatory compliance, such as health information relevant to a self-exclusion request. Where sensitive data is collected, we apply heightened security measures and obtain your explicit consent.

slotsplus collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or updating your account profile.
• Automated technologies: Data collected automatically when you access the slotsplus platform, including cookies, web beacons, server logs, and similar tracking technologies that record your device, browser, and usage behavior.
• Third-party payment processors: When you make a deposit or withdrawal via GCash, Maya, or a Philippine bank, the relevant payment processor may share transaction confirmation data with slotsplus to reconcile your account balance.
• Identity verification providers: During KYC verification, slotsplus may use third-party identity verification services to confirm the authenticity of government-issued identification documents you submit.
• Regulatory and fraud prevention sources: slotsplus may receive data from PAGCOR, law enforcement agencies, or fraud prevention databases where required by law or necessary to protect the integrity of the platform.

slotsplus processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to create and manage your slotsplus account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing necessary to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations under Republic Act No. 9160 (as amended), and tax reporting requirements.
• Legitimate interests: Processing carried out for slotsplus's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as sending you promotional communications or processing optional profile information. You may withdraw consent at any time without affecting the lawfulness of prior processing.

slotsplus uses the personal data we collect for the following purposes:

• To create, verify, and manage your slotsplus account, including processing your slotsplus Login credentials securely.
• To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and to maintain accurate transaction records.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine anti-money laundering laws.
• To deliver and improve the games, features, and services available on the slotsplus platform.
• To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct.
• To administer bonuses, promotions, and loyalty programs in accordance with their applicable terms.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To send you service-related communications, such as account notifications, security alerts, and transaction confirmations.
• To send you promotional and marketing communications, where you have provided consent to receive them.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behavior.
• To comply with our legal and regulatory obligations, including reporting requirements to PAGCOR and other competent Philippine authorities.
• To analyze platform usage and improve the overall slotsplus user experience.

slotsplus does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya, and Philippine banking partners, to facilitate deposits and withdrawals. These processors act as independent data controllers for their own services and are subject to their own privacy policies.
• Identity verification providers: Third-party KYC and document verification services engaged by slotsplus to confirm user identity and age in compliance with regulatory requirements.
• Game providers: Licensed game software providers whose titles are available on the slotsplus platform may receive limited technical data (such as session tokens) necessary to deliver their games. They do not receive your full personal profile.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Fraud prevention and security services: Third-party providers engaged to detect and prevent fraudulent activity, unauthorized access, and other security threats to the slotsplus platform.
• Professional advisers: Lawyers, auditors, and accountants engaged by slotsplus, subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of slotsplus's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom slotsplus shares personal data are required to process that data in accordance with applicable Philippine data privacy laws and our contractual instructions.

slotsplus uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits. These improve your experience but are not essential.
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with the slotsplus platform — such as which games are most popular and where users encounter difficulties. This data helps us improve the platform.
• Session management cookies: Used to maintain the integrity of your gaming session, including tracking your active game state and preventing session hijacking.

slotsplus does not use advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use the slotsplus platform.

slotsplus retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and applicable tax regulations.
• KYC documentation: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be anonymized and retained for analytical purposes.
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

slotsplus implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the slotsplus platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Secure hashing of passwords — your password is never stored in plain text.
• Multi-factor authentication options for account access.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the slotsplus platform.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with the National Privacy Commission's breach notification requirements.

While slotsplus takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your slotsplus Login credentials and for notifying us immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slotsplus:

• Right to be informed: The right to know whether slotsplus holds personal data about you, and to receive clear information about how it is processed — which this Privacy Policy provides.
• Right of access: The right to request a copy of the personal data slotsplus holds about you, along with information about how it is used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. slotsplus will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

The slotsplus platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gaming. slotsplus does not knowingly collect personal data from individuals under the age of 21.

If slotsplus becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the slotsplus platform, please contact us immediately using the details in Section 15.

Age verification is a mandatory step in the slotsplus registration and KYC process. We take our obligations to prevent underage gambling seriously and cooperate fully with PAGCOR and other relevant authorities in this regard.

In some cases, personal data collected by slotsplus may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating internationally.

Where such cross-border transfers occur, slotsplus ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions recognized as providing adequate data protection.

By using the slotsplus platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.

slotsplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide advance notice via email to your registered address or via a prominent notice on the slotsplus platform.

The effective date and version number at the top of this page will always reflect the current version of the policy. We encourage you to review this Privacy Policy periodically. Your continued use of the slotsplus platform following the effective date of any amendment constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by slotsplus, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the slotsplus platform
• Response Time: We aim to respond to all data privacy inquiries within 15 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012.

For responsible gaming concerns, please visit our Responsible Gaming page or call the NCMH Crisis Hotline at 1553.